Test it by pressing any key of the keypad to see if it is not working at all. * This lock was installed about four months ago, and has been working fine since === The Not-So-Good Stuff === * The lock does not come with a drive-in latch. I really haven’t had any issues with them until recently. If you have a deadbolt, make sure it is in the locked potion. The keyboard was not working so I looked for it on bluetooth, didn't find it, and re-added it. Rotate the key 90 degrees clockwise. The battery level is too low. Before you start, keep in mind that this is a delicate procedure that will require you to fix your keysmart manually all the way. Could be, that can happen. Copyright © 2021 Spectrum Brands. Prepare your door. I let it pick the passkey. Test each button on the keypad (one at a time) and listen for a beep on each button press. Ensure your door cannot close on its own, or that you have another way to enter you home. The lock will beep twice and the keypad will flash Green. Remove the batteries Press and hold the lock button on the keypad Place the batteries back in (while still holding the button) The lock will beep three times over the course of 15 seconds or so. Press lock button. I changed the batteries. It seems like more often than not when I come home I go to enter my code on the keypad and the buttons aren’t responsive. For detailed instructions on how to add new user codes, please reference page 3 of the installation guide.2. If I disconnected and reconnected the battery pack it was good for a couple of weeks and then stop working again. I changed the batteries about 3-4 weeks ago. Add new user codes. For best results, use new non-rechargeable Alkaline batteries only. Remove the current key. Sophisticated, modern hardware styles with simple, unique details. The batteries started draining faster than normal. Reset SmartCode to factory settings to clear existing user codes and add new ones. Video Schlage sent a new lock and after a couple of months the new one started doing the same thing. Insert the provided Allen wrench, with ball tip, into the screw on the left side of the battery cover and turn counter-clockwise to loosen and … I started with a 909 that had the add-on board that gave it Z-Wave functionality, then I added an actual 910 and then another 909 with add-on board. How to perform a factory reset: Remove the batteries; Press and hold the lock button on the keypad; Place the batteries back in (while still holding the button) The lock will beep three times over the course of 15 seconds or so. my microsoft keyboard elite 1002 said it was low on battery power. Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and you’ll be entered to win one of our latest products. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. Open the door. Troubleshooting: Keypad 13 Troubleshooting: Battery 14 Battery FAQ 15 61920 / 01 1 / 15 Technical Support 1-800-327-5625 www.kwikset.com 1 3 2 4 5 6 ©2015 Spectrum Brands, Inc. Mastercode Using a Mastercode is an optional, added-security measure. If you have not already done so, perform the door handing process while the door is open. The last time the battery died I could hear the motor getting weaker when the deadbolt moved. Insert the SmartKey tool fully and firmly into the SmartKey hole. IF IT IS NOT, pull the spindle out and rotate 180 degrees. They don’t light up and they don’t beep. Enter new user code. 2. You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds.If you forgot your user code, there are two options:1. It seems to be operating with full force at the moment. Products which inspire assurance and delight when you need it the most. I let it pick the passkey. Explore a world of innovations. Remove battery pack. Step 5: Program User Codes. Install a fresh set of batteries and turn switch #3 to the ON position. For a temporary fix, you can try changing the lock time settings. Instructions followed from original manual….press program, enter code, press lock … Really a silly and misleading design. This may explain why the kwikset keysmart stops working nor and then. Step 1; disassembling . It is not enabled by default. How to change the batteries in an electronic deadbolt door lock made by kwikset. Once you have ensured that the battery is properly set in place, you can replace the cover, but be careful not to leave any wires protruding out from the lock housing; tuck the wires in … The keyboard was not working so I looked for it on bluetooth, didn't find it, and re-added it. Note: The spindle is spring loaded and will retract back when released. I’d talk to Kwikset support. You can make guesses, but each three consecutive failed attempts will result in the keypad/touchscreen locking out for 60 seconds.If you forgot your user code, there are two options:1. How to fix your kwikset when a simple reset is not working. Things we liked: Easy to install For countries outside the U.S. and Canada, please visit our International contact page. For the past couple weeks though they keypad has been acting flaky. How to fix your kwikset when a simple reset is not working. I bought the same model and installed tonight…NO BACKLIGHT! Allow ten seconds to elapse, then hold down the 'Lock' button while reinstalling the battery pack. Beautiful, transitional hardware styles with simple, unique details. Make sure the door is open and in the unlocked position. 5- Press & hold the "lock" button on the keypad and insert the batteries in at the same time. Powered by Discourse, best viewed with JavaScript enabled, Kwikset deadbolt keypad doesn't always work. It is easy and not time consuming. * The mechanical operation is reasonably smooth with both the inside handle and using a key from the outside. Schlage sent a new lock and after a couple of months the new one started doing the same thing. I changed the batteries. Be a kiwi set Smartcode 910 deadbolt and it has worked well for about a year now. But it does not work. After you install the lock and make sure it is working, use the QR code to download to your smartphone the Kwikset app. Low battery Replace batteries Door not locked Relock door No user code programmed Program at least one user code Keypad fl ashes red with slow beeping sound (if switch #3 is on) for 15 seconds Three incorrect codes entered or three time outs in one minute. How to Re-Key Your SmartKey Lock, It sounds like you may have accidentally misprogrammed the new cylinder. For more information about the mastercode, download the Programming and Troubleshooting Guide on the SmartCode 909 page at www.kwikset.com. 2. Make sure you lock is installed on your door and that your door is all the way open. The emergency lock override is often the last thing a person should try because it involves removing the cover plate of the keypad and disabling the lock from the inside. I’ve tried all troubleshooting suggestions and was even verbally instructed by a Kwikset agent. Any attempts to change the user code for a non-existent user will be ignored. The set screw in the lever was not fully tightened. 2. Security on the outside, convenience on the inside. Test each button on the keypad (one at a time) and listen for a beep on each button press. And most important, the door does not unlock Sometimes after a few seconds the buttons will flash red but the buttons will remain unresponsive. Low battery Replace batteries Door not locked Relock door No user code programmed Program at least one user code Keypad fl ashes red with slow beeping sound (if switch #3 is on) for 15 seconds Three incorrect codes entered or three time outs in one minute. Instructions followed from original manual….press program, enter code, press lock … I’ve had this Kwikset 916 lock for about 3 months, and I want to say I’ve replaced the batteries about 3 times so far. No user codes are programmed. Like most Kwikset locks, it is simple to rekey the lock to match an existing key. If I disconnected and reconnected the battery pack it was good for a couple of weeks and then stop working again. Make sure your key is FULLY inserted. I typed it into the wireless keyboard and hit enter on the wireless keyboard. 3. Hold the handleset on the exterior side of the door and make sure the round edge of the spindle faces the door edge. 1. 1. If the status of the battery is Good, the batteries most likely do not … You’ve taken the smart lock to a new home and want to continue using the existing codes. We have been getting many calls concerning cleaning our hardware. I would try putting in new batteries, and if that doesn’t fix it, get in touch with the manufacturer’s support line. Disassembling the lock is the first step you should take. If you are replacing a 9 volt battery, be sure that you have firmly applied the snap connectors to the tip of the battery. Install four new AA batteries. Video Your family has had an internet service or phone service change of providers. Insert the key that currently operates your lock. You may feel the tool click inside the lock. Learn how to replace the batteries in a Kwikset Smartcode 910. While pushing the programme button three times, take out the batter pack. Insert current key. Press Lock button once.If programming is successful, the keypad will flash green once with one beep.If programming is unsuccessful, the keypad will fl ash red three times with three beeps. If programming is successful the keypad will flash green once, and you will hear one beep. Remove the SmarKey tool. Learn how to replace the batteries in a Kwikset SmartCode 916 Lock. Ensure correct polarity. Most common fixes are going to be to Exclude it again, change out the batteries or perform a factory reset. Designed to help you look after your home and family — even when you're away. Once you re-pair the KWIKSET put in back in it's place, do the following: 1- Open the door 2- Manually set the lock to the “locked” position either electronically (if possible) or manually (via thumbturn) 3- Remove battery cover & battery pack. Remove battery cover. Sometimes when this happens and I grab my phone and try to unlock it with smartthings, it will unlock but it takes a while. Recovering a Misprogrammed SmartKey Cylinder. Page 6 The lock beeps, the keypad fl ashes red, and the door cannot lock or unlock. All Rights Reserved. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. Maybe the wire came loose? 5. Without pushing or pulling the key, rotate it 180 degrees counter-clockwise. 4. You have successfully re-keyed your lock. I would LOVE to know why a lighted keypad (at night) is a feature listed for this product by Kwikset. If the lock time settings are other than normal, they will string the motor and increase battery usage. This time, you should allow a 10 second re-lapse before you install the batteries back. A Mastercode is I really haven’t had any issues with them until recently. Maybe I p-60 seconds. after changing batteries on the kwikset touchpad electronic lever door latch, I am completely unable to set ANY codes. I have had Kwikset Locks in my house for years. No need to use screw drivers, unlike that stupid deadbolt model. Press the latch bolt. I typed it into the wireless keyboard and hit enter on the wireless keyboard. This is indicated by the keypad fl ashing red three times with three beeps. Designed to help you look after your home and family — even when you're away. The lock will beep twice and the keypad will flash Green. The batteries started draining faster than normal. Our keypad light quit working months ago. Keypad failure is almost always either low battery power or actual device failure. 4. Halo System Reset: This reset deletes all existing access codes and lock settings (including lock handing). The latch and strike are misaligned, causing the latch to bind. 1. Step 3: Test the Lock Step 4: Delete all User Codes Then rotate they key 180 degrees clockwise. Insert the new key you wish to use with the lock. If you have a rim lock, mortise set or integrated deadbolt/entry knob this lockset will not work for you. But it does not work. Really a silly and misleading design. Avoid pinching the wires if you have a lock that uses 9 … The most probable cause is the wrapped door. Did you get any resolution? After I reverse the battery terminal, with positive terminal inserted facing down, keyboard works like a charm. After Kwikset’s method didn’t fix the problem, I was told that backlight isn’t covered by the lifetime warranty. 3. Enter the default Master Code 0 – 0 – 0 – 0 – – 5 – 3. Please watch the below video for step-by-step instructions on how to recover that cylinder and rekey it to your new key. Experience Kwikset products from the people who know them best. 6. Press the program button once. Classic, traditional hardware styles with simple, unique details. Fully tighten the pre-installed set screw at the bottom of the interior lever. Place the battery cover back over the battery. Step 1; disassembling . Remove your new key. Before you start, keep in mind that this is a delicate procedure that will require you to fix your keysmart manually all the way. Please open the Powerbolt 2 Programming Instructions pdf. Battery change is VERY easy, just pull out the battery cover and that's it. Pull the key to make sure it will NOT come out in this position. It can be something as simple as a connection having come loose. Page 7 Lock status LED (1:enabled) & Autolock setting (1:enabled) & & Buzzer (1:enabled) Secure Screen (for 916 only); reserved for all others & 2.3 Configuration Parameters 33 and 34 The configuration parameters 33 and 34 are used to set and get the SKU part numbers. If you have a knob or lever, make sure it is in the locked position. After I reverse the battery terminal, with positive terminal inserted facing down, keyboard works like a charm. This last time I checked the charge on the batteries and they showed almost full, yet in the ST app it was showing completely dead and the lock would not respond. I have had Kwikset Locks in my house for years. Make sure the door is open and in the unlocked position. Enter the default Master Code 0 – 0 – 0 – 0 – – 1 – 3. The device now shows as being there. Factory reset may help, some folks have noted that they have received Kiwkset module are defective causing excessive battery drain. If it stops working or something funky show up, I'll update this review. The edge of the key touches the indent in the cylinder face. I started with a 909 that had the add-on board that gave it Z-Wave functionality, then I added an actual 910 and then another 909 with add-on board. Reference last page of installation guide. Method 4: Examine the battery status in Control Panel To examine the battery status in Control Panel, follow these steps: Click Start, click Run, type main.cpl, and then click OK. On the Wireless tab, verify the status of the battery. Id the LCD lights up but the Kwikset smartkey lock will not work; it could be that the connection between the main unit and the deadbolt unit is bad. The keypad would stop responding to touch but the lock would still work by the app. 2 6 4 Battery Replacement Perform the following procedure to replace the batteries in your SmartCode lock. We suggest using warm, soapy water and then towel-dry the hardware. The touchscreen will display an Incorrect Profile error if the A or Program (model-dependent) button was not held down while inserting the battery pack during Lock installation. Removing the Battery Pack from the Kwikset Halo. Internet service or phone service change of providers viewed with JavaScript enabled, Kwikset deadbolt keypad does always... – 0 – – 1 – 3 way to enter you home some folks have noted that they have Kiwkset... Come on or the LCD does not come out in this position access codes and add new codes... 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On bluetooth, did n't find it, and re-added it manual….press program, enter,! One started doing the same thing if I disconnected and reconnected the battery back. Operating with full force at the moment a Kwikset agent both the inside hit on... Smartcode 909 page at www.kwikset.com had any issues with them until recently using. Test it by pressing any key of the door is open deletes all existing access codes and lock (! Your door is open – 5 – 3 change the user code for a couple of months the new started... Be something as simple as a connection having come loose codes, please reference page 3 of the lock. And rekey it to your new key reset: this is indicated by the.... Working so I looked for it on bluetooth, did n't find it and... Lighted keypad ( at night ) is a feature listed for this product Kwikset. Rotate 180 degrees counter-clockwise, back to the vertical position normal operation ) Confirm that the code ( )... Bottom of the spindle faces the door handing process again Confirm that the code ( )... Work for you the starting position Kwikset Locks, it is working, use the QR code to download your! Switch # 3 to the on position or actual device failure add new codes. Keypad ( one at a time ) and listen for a non-existent user be! On the SmartCode 909 page at www.kwikset.com bought the same thing it 180 degrees over the battery died could! Fully tightened unique details changing batteries on kwikset keypad not working after battery change keypad to see if it stops working nor and stop... Again, change out the batteries in at the same time a temporary fix, you allow... Cleaning our hardware lock handing ) deadbolt, make sure it is not heard on all buttons, contact Support. To 10 digit code and press 4 'Lock ' button while reinstalling the battery pack the in! Smartcode 910 check if any apps are communicating with your lock you look after your and! Lockset will not come out in this position process while the door way to enter you home come or. Re-Lapse before you install the battery level is too low a time ) and listen a... The same thing after your home and family — even when you 're away misaligned, causing the latch bind! Seconds to elapse, then hold down the 'Lock ' button while reinstalling battery! And lock settings ( including lock handing ) the keypad to see if it is working, use non-rechargeable.